Telecom Services

Cloud Technology

Migrating to Cloud services does not need to be confusing. Fostar can help you identify the differences between the various Cloud services and the best options for your business by assessing your existing infrastructure and determining the throughput you need, the challenges you currently face and the security you require to keep your information safe. Some of the options in which we specialize include:

Unified Communications as a Service

Traditionally referred to as Hosted PBX or Virtual PBX, Unified Communications as a Service (UCaaS) solutions provide businesses with a Cloud-based communications environment where employees can reach their colleagues, customers or partners using a number of devices and media. Unified Communications solutions include collaboration tools, mobility apps, VoIP phone systems, contact centers, call recording, web conferencing, CRM integrations, IM/chat, voicemail and business analytics.

Contact Center as a Service

Cloud-hosted Contact Center as a Service (CCaaS) solutions can provide your business with a complete solution or can be used as an overlay to your existing system. Benefits of CCaaS include AI multichannel integration to receive queries from voice calls, email, mobile, live chat and social media, analytic capabilities and easy access to desktop tools. Tracking and analytics are integrated into the system and agents have access to critical information that helps deliver a better customer support experience, all while providing significant cost savings to traditional on-premise options.

Desktop as a Service

Virtual desktop environments allow employees to have more freedom and flexibility regarding which device they use and where they work. Desktop as a Service (DaaS) makes it easy for your IT team to integrate, manage, protect and update applications and devices remotely, enabling your associates to work anywhere/anytime effectively.

Data Storage and Connectivity

Your business depends on reliable network connectivity, high-speed performance and security. Fostar can get your business connected with the following technologies:

SD-WAN

SD-WANs (Software-Defined Wide Area Networks), cloud-delivered and software-based services, use Internet access to build higher performing and lower cost networks than traditional WANs by simplifying the operation and management of the network and reducing the need for expensive connections and equipment. They also allow your business to address challenges such as network congestion, service outages, and remote access delays.

Ethernet

Ethernet services are extremely cost effective and simple to implement and support in multi-site environments. Switched Ethernet WAN provides high-bandwidth connectivity for site-to-site networks, data center, storage, convergence applications, LAN extension and Internet access. Dedicated Ethernet provides point-to-point service for high bandwidth connections.

Direct Satellite via Internet

Remote access allows your employees to securely connect to your site over broadband connections without the need for dedicated appliances.

Voice Services

Keeping in touch with your customers is easy when you have reliable phone service and equipment that delivers high-quality service without delay or distortion. Fostar works with businesses like yours to assess your voice needs and recommend solutions that keep you connected.

Voice over Internet Protocol (VoIP)

VoIP sends voice messages via the internet or intranet and is used by platforms such as Microsoft Teams. This common protocol is useful for companies with minimal locations and less extensive communications needs.

Session Initiation Protocol (SIP)

SIP is a communications protocol that can used to send not only voice, but also data and video messages via the internet, making it ideal for companies with multiple locations and/or remote workers that rely on multimedia communications. SIP trunks with virtually any existing PBX system, providing flexibility and scalability without the need to replace your current system. 

Traditional Voice

Plain Old Telco Services (POTS) are still a necessary part of your business requirements. Fire, security, ATM, modems, HVAC systems, and predictive dialers all work best on non-compressed services like POTS and TDM services. Some long distance services still need uncompressed switch access. We can configure such devices to work in conjunction with new VoIP technologies.